There are missing stars, broken apps, and a whole lot of complaints.
A few months ago, Starbucks announced changes to its rewards program, which was met almost immediately with a ton of criticism from customers.
Under the old program, customers got one "star" per visit, therefore rewarding frequency over money spent. But the new system gives customers two "stars" for every dollar spent, meaning the company is now rewarding high spenders.
Despite the backlash, the company sent an email out to rewards program members last week informing them that the changes would occur on Tuesday.
"Any rewards you've already earned will carry over and any stars you had in your account will be multiplied by 11 to reflect the program change," the company said.
from BuzzFeed - USNews http://ift.tt/1Sx8LcG
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